JOSEPH EYRAM MENSAH

IT Professional | Cloud Enthusiast

About

Highly adaptable and driven IT professional with foundational expertise in Networking, Cybersecurity, and Web Development, complemented by hands-on experience in government IT operations. Eager to leverage skills in system administration and technical support while pursuing a career in cloud technologies, particularly AWS, to deliver innovative, scalable solutions and drive continuous technological growth.

Work Experience

IT Support Intern

Ga South Municipal Assembly

Jul 2024 - Sep 2024

Contributed to the Municipal Information Systems (MIS) Unit by enhancing administrative workflows and providing essential technical support, ensuring operational efficiency within a public sector environment.

  • Streamlined administrative workflows for the MIS Unit by implementing and optimizing key IT tools, directly improving departmental efficiency.
  • Resolved over 50 technical issues for staff and performed comprehensive hardware troubleshooting, minimizing downtime and ensuring seamless operations.
  • Executed accurate data entry for critical systems, maintaining data integrity and supporting the successful implementation of new tech-based workflow improvements.
  • Collaborated effectively within a professional IT team, gaining practical experience in public sector IT operations and contributing to a cohesive work environment.

Education

Information Technology

Accra Institute of Technology

Sep 2022 - Sep 2025

Courses

  • Network Systems

System Engineering

IPMC

Jan 2022 - Mar 2023

Courses

  • System Engineering

General Science with IT

OKUAPEMMAN SCHOOL

Sep 2017 - Jun 2020

Courses

  • Information Technology

Skills

Cybersecurity

  • Security Protocols
  • Threat Prevention

Soft Skills

  • Teamwork & Collaboration
  • Effective Communication
  • Problem Solving
  • Adaptability
  • Eagerness to Learn

Programming Languages

  • PHP
  • Python
  • JavaScript

Frontend Development

  • HTML
  • CSS
  • Tailwind CSS
  • React.js

Databases

  • MySQL
  • Oracle

Networking

  • Computer Networking
  • Network Troubleshooting

Operating Systems & Server Administration

  • Windows Server 2016
  • RedHat Linux

IT Support

  • Hardware Diagnostics
  • System Troubleshooting